Frequently Asked Questions (FAQ)
Are Walterin products authentic?
Yes. All Walterin products are original and created or sourced directly by us. We don’t sell replicas or third-party imitations.
Will sold-out items be restocked?
Some pieces may return depending on availability and demand. You can subscribe to our newsletter or follow us on Instagram for restock updates.
Can I modify or cancel my order?
If your order hasn’t been shipped yet, we’ll do our best to make changes or cancel it. Please contact us as soon as possible at walterinwittyguide@gmail.com.
Where do you currently ship?
We currently ship across Europe from our base in Slovakia.
How long does delivery take?
Orders within Europe are typically delivered within 3–7 business days, depending on your destination and courier service.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking link so you can follow your delivery in real time.
What payment methods are accepted?
We accept Visa, Mastercard, Apple Pay, Google Pay, Revolut, and PayPal. All payments are processed securely through trusted providers.
Is online payment secure?
Yes. All transactions are protected with SSL encryption and handled by certified, secure payment gateways.
What is your return policy?
You can return items within 14 days of receiving them, provided they are unused and in their original condition. Please email walterinwittyguide@gmail.com to start the process.
How can I contact customer support?
For any questions or issues, reach us at walterinwittyguide@gmail.com. We aim to respond within 24 hours on business days.